RETURN POLICY

STANDARD RETURN POLICY

Products sold by PartsPro.PH are covered by our Standard Return Policy and may be returned within 7 days of the original invoice date for a refund. All returns require an RMA (Return Merchandise Authorization) Number, and freight charges are strictly non-refundable. After the initial 7 Days return period, Partspro.Ph will offer additional 7 Days for store credit. For more information regarding our freight refund policy, please refer to the Product Refunds section below. Returns will not be accepted on opened, installed, or otherwise used products. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages. Items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy and must be reviewed by a member of our customer service department.

*Products purchased in a kit/combo are only eligible for return if the ENTIRE KIT/COMBO is returned at the same time.  Individual items inside a kit/combo cannot be returned separately. 

NON RETURNABLE - Clearance Items, Special Orders, Open Box, Demo

Non-returnable items are items labeled as Open-Box, Demo or Clearance Merchandise. These items are sold at heavily discounted prices, therefore all sales are considered final. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While items have been tested for functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both PartsPro.PH and the manufacturer from any and all responsibility, unless otherwise required by law. Open-Box, Demo and Clearance items are not covered by our 7-day warranty.

PartsPro.PH also sells unique or custom order items that are often times made to order and/or are considered special order items. These items are ordered in on a case by case basis. Consequently items indicated as having this Special Order Return Policy are not eligible for returns or exchanges. Special order items require a minimum of a 30% non-refundable deposit. This deposit will not be refunded if the order is cancelled unless the items that were ordered are unattainable from the manufacturer. The buyer assumes responsibility that the items ordered will fit their needs.

GIFTCARD

Gift Cards cannot be returned and may not be redeemed for cash. PartsPro.PH Gift Cards are issued and managed by PartsPro.PH and can only be applied to purchases from Partspro.PH, or the local PartsPro.PH storefront. PartsPro.PH is not responsible for gift cards that are lost, stolen, or used without permission. Additional payment will be required if the purchase price of a new order/product exceeds the value of the Gift Card. Gift Cards are not for resale. Void where prohibited or restricted by law. Gift Card terms and conditions are subject to change without notice. Use of a Gift Card is governed by the laws of the Philippines.

REFUSED / UNDELIVERABLE ORDERS

Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund. Keep in mind that international orders which have been refused by the receiver or deemed undeliverable by the shipping carrier may be subject to duties, taxes, customs charges or brokerage fees on the return shipment. PartsPro.PH reserves the right to deduct these additional costs, in addition to all freight charges, from the product refund. If you would like to return an item it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to cause delays in return shipping as well as incur additional shipping charges.

PRODUCT REFUNDS

Once your return shipment has been received and approved, a refund will be processed and a credit will automatically be applied to the original form of payment. The refund will most likely appear on your credit statement within 7-14 business days, depending on your bank's processing practices. Please keep in mind that only returns which meet all RMA conditions and return policy requirements will be eligible for a refund. PartsPro.PH does not refund shipping charges for returned items, and orders which qualified for our Free Shipping Promotion will not receive a refund for the credited shipping charges. Any customs or duties charges incurred upon returning an international shipment will be charged to the original form of payment. Refused or undeliverable orders may also be subject to return freight fees, duties, taxes, customs charges or brokerage fees. If you have any questions regarding the refund process, please contact one of our customer service representatives.

PRODUCT WARRANTIES

PartsPro.PH does not offer any type of warranty coverage for defective products. However, the majority of the products available through Partspro are covered separately under the manufacturer's warranty. If you recently purchased a product from PartsPro.Ph and are concerned about the fitment or performance of your item, please contact a member of our customer service department for assistance. Our customer service representatives can provide installation support, troubleshooting advice, and assistance identifying the possibility of any manufacturer defects. If we suspect your product does have serious defects, our customer service department can serve as a contact with the manufacturer to help arrange a warranty inspection and, if applicable, any necessary repairs or replacement shipments. If you wish, you may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.

RETURN MERCHANDISE AUTHORIZATION NUMBER

PartsPro.PH will only process any request for return and refund with the RMA (Return Merchandise Authorization) Number. To get your RMA Number, please follow the instruction below:

 

  • Send an email of your request to: info@partspro.ph
  • In your email please put your Delivery Receipt Number/ Order Number/ Customer Name as Subject. Please follow this template for your request: 
  1. Customer Name:
  2. Address:
  3. Contact Number:
  4. Item Ordered:
  5. Date Received:
  6. Reason for return of item:

A member of our customer service department will send you an email regarding your request.

Conditions of Use

By visiting or purchasing from PartsPro.PH, you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Return Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Return Policies at anytime. Your continued use of the Site following any policy revisions constitutes your acceptance of and agreement with the changes made.